We would like to inform you on how to purchase the official merchandise of BTS FESTA 2025 on-site at KINTEX 2 Exhibition Halls 9 and 10 on Friday, June 13 and Saturday, June 14, 2025. The official merchandise can be purchased in two ways: on-site pickup after purchasing from Weverse or on-site purchase. Please refer to the information below on how to make your purchase. 1. How to Pre-Purchase on Weverse for On-Site Pickup Weverse members can purchase the official merchandise on Weverse BTS (GLOBAL), then pick up their purchases on-site at BTS FESTA 2025. 1) Weverse On-Site Pickup Booth * Sales Dates/Times - From 10 am to 6:30 pm, Friday, June 13, 2025 - From 10 am to 6:30 pm, Saturday, June 14, 2025 * On-Site Pickup Dates/Times - From 10 am to 7 pm, Friday, June 13, 2025 - From 10 am to 7 pm, Saturday, June 14, 2025 * On-Site Pickup Location - Hall 9, Exhibition Center 2, KINTEX [Important Information] * Weverse members can purchase the official merchandise through Weverse BTS (GLOBAL) after coming within a 2.5 km radius of the BTS FESTA 2025 venue, then pick up their purchases on site. * How to Pre-Purchase Official Merchandise on Weverse and Pick Up On-Site ① Click the [Weverse Shop] icon at the bottom left of Weverse Home - BTS - Purchase the [On-Site Pickup Only] product from the 2025 FESTA (PICK-UP) category ② Weverse > Check the QR code on [Order History] in “More” ③ Present your QR code to the staff when at the on-site pickup area and pick up your purchases * Sales may end early if all items are sold out. * Purchase Limit for Official Merchandise - A maximum of 2 OFFICIAL LIGHTSTICK SPECIAL EDITION can be purchased per customer. - A maximum of 10 LUCKY DRAWs can be purchased per customer. - For all products, with the exception of OFFICIAL LIGHTSTICK SPECIAL EDITION and LUCKY DRAW, a maximum of 3 items can be purchased per customer. For products that come in more than 1 option, up to 3 items can be purchased per option. (e.g., for S/S T-SHIRT, you can purchase up to 12 pieces, 3 pieces per size) - The maximum purchase limit is subject to change depending on on-site circumstances. [Important Notice Regarding Purchases] * Merchandise may be sold out early before the end of sales hours. * Purchases that are not picked up during on-site pickup hours will be canceled and refunded within three business days. * Operating hours may change depending on on-site circumstances. * Please make sure not to disclose the QR code received upon making your purchase from Weverse to others, as purchase pickups do not require identity verification. * Please do not wait in line overnight. We cannot guarantee your safety during night hours and any lines may be asked to disperse. * Do not purchase illegal merchandise. The BTS FESTA 2025 official merchandise will only be sold at the official merchandise sales booth at the event venue and on Weverse. Please ensure that you are not adversely affected by purchasing illegal merchandise. * Shopping bags will not be provided at the booth. [Exchanges/Refunds for On-Site Pickup Products] 1) Exchanges * Exchanges are only possible within 14 days of purchase. * Exchanges are available only at the on-site booth during its operating hours. Please bring the product and order details with you. * For inquiries regarding exchanges after the on-site booth operation period, please contact Weverse Help. * “Random” products can only be exchanged if they are defective. 2) Refunds * Refunds are available only at the on-site booth during its operating hours. * We will issue a refund if you visit us with the product and order details. 3) Refunds & Exchanges * Exchanges or refunds will be denied in the following cases: - Products with damage, such as damaged or missing product tags, labels, packaging, etc., caused by the customer - Products showing signs of use such as contamination, body or perfume odor, or signs of being washed - Products with damage to their value to such an extent that they cannot be resold - You will receive a refund if the product you would like to exchange for is out of stock. 2. How to Purchase On-Site on the Day of the Event The BTS FESTA 2025 official merchandise can be purchased on-site on the day of the event. 1) OFFICIAL MERCHANDISE ON-SITE SALES BOOTH * Sales Dates/Times - From 10 am to 7 pm, Friday, June 13, 2025 - From 10 am to 7 pm, Saturday, June 14, 2025 * On-Site Sales Location - Hall 9, Exhibition Center 2, KINTEX [Important Information] * Sales may end early if all items are sold out. * Payment Methods: Cash or credit cards are accepted. (Please note that certain credit cards may not be accepted due to policies and conditions set by the card company.) * Purchase Limit for Official Merchandise - A maximum of 2 OFFICIAL LIGHTSTICK SPECIAL EDITION can be purchased per customer. - A maximum of 10 LUCKY DRAWs can be purchased per customer. - For all products, with the exception of OFFICIAL LIGHTSTICK SPECIAL EDITION and LUCKY DRAW, a maximum of 3 items can be purchased per customer. For products that come in more than 1 option, up to 3 items can be purchased per option. (e.g., for S/S T-SHIRT, you can purchase up to 12 pieces, 3 pieces per size) - The maximum purchase limit is subject to change depending on on-site circumstances. [Important Notice Regarding Purchases] * Merchandise may be sold out early before the end of sales hours. * All transactions are made in Korean won (KRW). * Please have your receipt and payment method ready when exchanging a product for defects. (If the product has been sold out, you will receive a full refund.) * Operating hours may change depending on on-site circumstances. * Please do not wait in line overnight. We cannot guarantee your safety during night hours and any lines may be asked to disperse. * Do not purchase illegal merchandise. The BTS FESTA 2025 official merchandise will only be sold at the official merchandise sales booth at the event venue and on Weverse. Please ensure that you are not adversely affected by purchasing illegal merchandise. * Shopping bags will not be provided at the booth. [Exchanges/Refunds for Official Merchandise Sold On-Site on the Day of the Event] 1) Exchanges * Exchanges are only possible within 14 days of purchase. * Exchanges are available only at the on-site booth during its operating hours. Please bring the product and receipt with you. * For inquiries regarding exchanges after the on-site booth operation period, please contact us by email (merch.support@hybecorp.com). * “Random” products can only be exchanged if they are defective. 2) Refunds * Refunds are available only at the on-site booth during its operating hours. * We will issue a refund if you visit us with the product, receipt, and payment method. 3) Refunds & Exchanges * Exchanges or refunds will be denied in the following cases: - Products with damage, such as damaged or missing product tags, labels, packaging, etc., caused by the customer - Products showing signs of use such as contamination, body or perfume odor, or signs of being washed - Products with damage to their value to such an extent that they cannot be resold - You will receive a refund if the product you would like to exchange for is out of stock.
