Hello. We are pleased to inform you on how to enjoy your visit to the PPULBATU <FINDING MOA> POP-UP and purchase our merchandise. [Operating Schedule] * Operating Period: From Friday, May 23 to Thursday, June 5, 2025 * Operating Hours: From 11 am to 10 pm (From 11 am to 8 pm on June 5) (KST) * Location: 74 Seongsui-ro, Seongdong-gu, Seoul (Musinsa Store Seongsu @ Daelim Changgo) [Online Reservation] 1. The PPULBATU <FINDING MOA> POP-UP operates on an online reservation system. Reservations will be available in two weekly rounds. Each ID may reserve one time slot per week through the designated link. 2. Reservation Opening Dates Week 1 - Reservation Opening: 10 am, Tuesday, May 20, 2025 (KST) (▶Link) - Visit Dates: From Friday, May 23 to Thursday, May 29 Week 2 - Reservation Opening: 10 am, Monday, May 26, 2025 (KST) (▶Link) - Visit Dates: From Friday, May 30 to Thursday, June 5 3. The PPULBATU <FINDING MOA> POP-UP reservation link will be posted to HYBE MERCH and TOMORROW X TOGETHER’s official X channel. It will also be added to this notice for your reference. 4. In accordance with the platform policy, only customers who are 14 years or older with verified IDs can make the reservation. Each reservation allows admission for one person only. 5. Customers who are under 14 years old can make the reservation with the ID of their legal guardians. 6. The staff will check your reservation confirmation page upon entry. You must show the staff your web reservation page or the app after logging in. Screenshots or images will not be accepted. 7. The reservation may close early because each session has limited capacity. In case anyone cancels their reservation, the session will automatically open again for reservation. 8. If you wish to change your reservation to another session, you can only do so for the sessions that are still open. Please be advised that you may not be able to change it because the reservation is on a first-come, first-served basis. 9. Reservations cannot be transferred or sold to others. 10. If you do not show up at your reserved time, your slot will be canceled automatically. 11. The reservation status will be updated in real time. The walk-in customers can also enter after reserving an available session in real time. [Entry Information] 1. Only customers who have made a reservation can enter. 2. You can line up in front of the store starting 10 minutes before your reservation time. Please refrain from lining up earlier to prevent congestion at the site. 3. It will be considered a no-show if you don’t show up after 20 minutes have passed since your reserved session, and you cannot enter the store. Please make sure you visit on time. 4. Entry will proceed sequentially after the staff checks your reservation confirmation page at the entrance. 5. You will be able to spend up to one hour. Please make sure to keep the time limit, as the following session may be delayed if you leave late. 6. Entry may be delayed depending on on-site circumstances. For smooth operations, please comply with the guidance of the on-site staff. 7. Re-entry is not allowed once you exit. 8. A reservation is not required if you are visiting only for a product exchange or refund. Please inform the staff of the purpose of your visit, and they will guide you in. 9. Some parts of the PHOTO ZONE can be accessed without a reservation. Wait times may vary depending on on-site circumstances. [How to Purchase Merchandise] 1. Write the quantity of the merchandise you wish to purchase on the order sheet provided at the entrance and submit it to the counter for payment. Then, you will receive the products on the spot. 2. All products may sell out early. 3. The number of items one customer can purchase may be limited depending on the product, and payment may be denied or canceled if it exceeds the limit. 4. The purchase limit for each product can be checked on-site and is subject to change depending on availability. 5. At the checkout counter, you can purchase a “PPULBATU Reusable Shopping Bag.” It is available for customers who purchase products at an additional cost. Otherwise, it cannot be purchased separately without a valid reason. 6. Cash payments are not accepted. Payments can be made by credit card or via electronic payment methods. (Samsung Pay, Apple Pay, KakaoPay, TossPay, NAVER Pay, Alipay, WeChat Pay) 7. Please consult the on-site staff should you need additional information regarding making purchases. [Exchanges and Refunds] 1. For exchanges and refunds, please bring the undamaged item, receipt, and method of payment within 7 days of making the purchase. 2. During the operating period, exchanges and refunds are available only at the store where you purchased your item. 3. After the operating period, refunds will not be available regardless of the 7-day purchase policy. 4. For inquiries on exchanges after the operating period, please contact us via email (popup@hybecorp.com). 5. Refunds or exchanges will be denied in the following cases: - Items mended or repaired - Damaged packaging or labels (cut, lost, damaged labels, or missing packaging) caused by the customer - Products with signs of being used, worn, or washed - Products with damaged or lost value due to negligence on the customer’s part (such as improper storage or handling) 6. Refunds will only be provided when all gifts received with the purchase are also returned. Otherwise, your request for a refund may be denied. 7. Please consult the staff at the POP-UP store should you need additional information regarding the refund and exchange policy. [Important Information] 1. The parking area is closed for safety reasons. Please note that parking is unavailable. 2. Any photography or video recording for commercial or promotional purposes that is not agreed upon in advance is forbidden (bloggers, influencers, streamers, etc.). 3. Surveillance cameras are in place to ensure the safety of our customers. 4. We may take pictures or videos inside and around the POP-UP. The photos and videos may be uploaded on HYBE’s social media channels, platforms, etc. Thank you for your kind understanding. 5. Please do not wait in line overnight. We cannot guarantee your safety during night hours and any lines may be asked to disperse. [Event Information] *0520 Updated 1. Visitors with reservations will receive a character fan upon entry. (One per person) 2. Customers who purchase merchandise will receive a random transparent character bookmark. (One per person) 3. Customers who spend KRW 50,000 or more will receive a random TOMORROW X TOGETHER portrait photo card. (One photo card for every KRW 50,000 spent) (Example: Spend KRW 100,000 → Receive two photo cards) - All events in the POP-UP will end once gifts are out of stock. - The gifts are provided randomly and cannot be exchanged or selected. - The gifts are only available on the day of purchase. - Purchases cannot be split for the purpose of receiving multiple gifts. - Receipts cannot be combined to qualify for gift eligibility. Thank you.
